Exchange policy
If something is wrong with your order, we will make it right. Please read the conditions below before contacting us.
You can exchange an item when
- The bottle or packet arrived damaged, leaking or broken.
- You received a different product or a different size than what you ordered.
- The product is past its expiry date on arrival.
You cannot exchange an item when
- The seal has been opened, unless the product itself is faulty.
- More than 7 days have passed since delivery.
- The item was damaged after delivery through misuse or storage.
How to request an exchange
- Message us on WhatsApp at +968 71 234 567 within 7 days of delivery.
- Send your order number and a photo of the item and the box.
- We confirm the exchange and arrange collection.
- The replacement is delivered at no extra cost inside Oman.
Refunds
If a replacement is not available, we return the full amount you paid in cash, including the delivery charge.
Questions
WhatsApp us at +968 71 234 567, 9am to 9pm.